Privacy Policy

Overview

Serla is built with privacy at its core. We collect only the data necessary to provide our analytics service, and we never sell, share, or use your data for advertising purposes.

What We Collect

Account Information

When you create an account, we collect your email address and password (securely hashed). This is used solely for authentication and account management.

Analytics Data

For the analytics service, we process event data sent from your applications. This data belongs to you and is stored securely. We do not access or analyze your analytics data except as necessary to provide the service.

What We Do NOT Collect

• We do not use cookies for tracking
• We do not use fingerprinting techniques
• We do not collect IP addresses for analytics (IPs are used only for geolocation, then discarded)
• We do not collect personal data from your end users unless you explicitly send it

How We Use Your Data

• To provide and maintain the Serla analytics service
• To process payments and manage your subscription
• To send important service updates and security notices
• To respond to support requests

Data Storage and Security

Your data is stored on secure servers provided by Neon (PostgreSQL) and Vercel. All data is encrypted in transit (TLS) and at rest. We implement industry-standard security practices to protect your information.

Data Retention

Analytics data is retained according to your subscription plan:

• Free: 7 days
• Hobby: 60 days
• Pro: 180 days
• Max: 3 years

After the retention period, data is automatically and permanently deleted.

Third-Party Services

We use the following third-party services:

• Polar.sh - Payment processing
• Vercel - Hosting and infrastructure
• Neon - Database hosting

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your analytics data
• Close your account at any time

GDPR Compliance

Serla is designed to be GDPR compliant. Our cookie-free, fingerprint-free approach means you typically do not need consent banners when using Serla for analytics on your websites.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through the service.